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Commerce Complete (Module Overview)

The professional E-business solution

Commerce Complete's Modular Design
An easy-to-use web site is one of the keys to a successful, online business. Commerce Complete offers powerful, database driven modules with a mix of functionality, such as rapid checkout, real-time credit card processing, automotive accessories and parts sales, specialty advertising and logoed merchandise sales, art, music and video sales, tiered pricing, dealer and wholesale pricing and much more. You choose the features that best suits the needs of your buyers.

Basic Module
The Basic module is the foundation of the Commerce Complete suite of modules. The Basic module contains everything needed to operate and manage an online store. This easy-to-use system gives you complete control over product content, presentation, pricing, discounts, images, and much more. And best of all, you can manage your catalog without programming experience of any kind.

Real-time Credit Card Processing
The Credit Card Processing module provides the interface between your online store and your credit card merchant account so the customer's credit card can be approved and/or debited at the time of the sale. This module is capable of communicating with 15 different credit card processors including Authorize Net, CyberCash, iBill and Linkpoint.

This module also prevents duplicate charges being run by multiple submissions.

Multiple Stores
The Multiple Store Module provides the capability to add an unlimited number of stores. These stores can be used as public stores or departments within a single large store or as private independent company stores. Private stores can be password protected.

Order Management
Order Management features make sure that you, your shopper, and your Customer Service staff all have the same, timely information on order status. Self-service features let your shoppers help themselves, reducing the load on your call center staff. Active features like automated shipment confirmations reassure your shopper that their business is being handled proactively. Administrative features for Order Management let you integrate orders from multiple sources, like fax or telephone, straight into your order stream, simplifying your workflow, reducing costs, and improving consistency.

Shipping & Fulfillment Management
Filling the order is as important to you as getting it. Rapid, accurate fulfillment makes happy shoppers, and happy shoppers return to your site to make more purchases. An extensive suite of tools for Shipping and Fulfillment Management help you keep on top of what needs to move, what's moving, and what's not, all from a simple interface that lets you direct traffic without leaving your chair.

Inventory Management
Whether you have one warehouse or ten, both you and your shopper need to know what is in stock, and what is not. Inventory Management helps you keep track of product movement, and help you plan your future needs so you don't loose precious customers because of the "Out of Stock" button.

Product Management
Whether you have just a few products or several thousand, Commerce Complete gives you powerful tools to manage your products and pricing easily.

Merchandising and Promotions
Merchandising and Promotion features help you secure more purchases. Up selling and cross-selling gather the collective intelligence of your own product knowledge, your shoppers' purchase histories, and other factors to make compelling recommendations that are demonstrated to increase sales. Discounting through promotions let you find "hot buttons" that get lagging shoppers to purchase, or turn low units volumes up a notch.

Customer Management
Built-in Customer Management features give you quick access to information about your shoppers, their current status, past history, and overall buying behaviors. You can easily manage even very large numbers of shoppers, with features to help you improve customer communication, increase revenues, personalize interactions, and build customer retention.

B2B Management
In addition to our robust B2C (business-to-consumer) merchandising capabilities, Commerce Complete can also handle your B2B (business-to-business) e-commerce needs. B2B Management features allow your partners, distributors, and wholesalers to purchase your products and services. Special pricing controls and customer tracking features let you control user experience, product visibility, pricing, discounts, and shipping costs.

Reporting
Real-time reporting gives you up-to-the-minute information about your online store. The standard reports suite encompasses most of the typical reporting requirements, and custom reports let us easily answer your special reporting needs.

Configuration
Your Commerce Complete configuration offers an extensive array of features. Configuration options let you tweak feature behavior, manage your shipping cost model, and manage access by your authorized operators.

Security and Support
Commerce Complete is available to help you get started fast and stay running smoothly. Your services are monitored 24x7x365 by our operations and support staff.